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Reservation Manager

Title:  Reservation Dept Manager

Department: BOH 

Company Overview

James Beard award winning Juvia Miami Beach rooftop restaurant is adjacent to Lincoln Road's Herzog & de Meuron–designed parking garage and boasts beautiful views of Miami Beach. Juvia’s cuisine is a French, Japanese and Peruvian fusion. The kitchen is led by award winning chefs from all over the globe.

Job Summary

Reservation managers are responsible for attending to all in-inbound phone calls for the restaurant and general department administration. Duties include, but are not limited to taking reservations, messages, greeting clients, answering emails, and light administrative duties.

Responsibilities and Duties

  • Managing department of 5-10 reservationist
  • Working in synchrony with events manager
  • Taking guest reservations accurately and professionally over the phone, with OPEN TABLE software.
  • Ensure that all SOP’s are carried out
  • Maintain organized work station
  • Maintaining office organization and ordering supplies

This position is a pivotal role for the hostess/reservation department. It is a requirement to be proactive, and driven to enable the phone and scheduling reservations to run smoothly and efficiently.

Skills Required

The applicant should have

  • 4+ years experience in a direct titled reservation management role
  • Excellent time management
  • A proactive attitude
  • Highly organized
  • Previous restaurant or hotel phone experience
  • High school diploma or equivalent is required
  • Knowledge of Open Table, Microsoft Word, Excel, Gmail, and MICROS operating system

Benefits  (non-wage compensation) that we offer.

  • Paid vacation
  • Medical Insurance
  • Dental Insurance
  • Paid training
  • Daily Family meal
  • Completive wage
  • Employee Discount for dining
  • Ongoing training and learning modules
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